Last updated: April 10, 2024

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Thank you for choosing NEVEXTech! Our goal is to ensure that you are completely satisfied with your purchase. If, for any reason, you wish to exchange or return a product purchased on our site, please follow the guidelines below. This policy applies to all products purchased directly through www.nxplasma.com.

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1. Eligibility for Exchange or Return

You may request an exchange or return within [number] days from the date of product receipt, provided that:

• The product is in its original condition, unused, and in its original packaging.

• All accessories, manuals, and included parts are returned with the product.

• The receipt or proof of purchase is included.

 

2. Exchange or Return Request Process

To initiate an exchange or return request, please contact our customer service via email: contact@nxplasma.com. Provide your name, contact details, order number, and the reason for the request. Our team will provide the necessary instructions to proceed with the request.

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3. Exchange Conditions

• Exchanges for defective products: If you receive a defective product, we will offer an exchange at no additional cost, subject to stock availability.

• Exchanges at customer's preference: If you wish to exchange a product for a reason other than a defect, the shipping costs for the return and reshipment will be your responsibility.

4. Refunds

After receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

5. Exceptions

Certain items are not eligible for return, such as customized products, personal hygiene items, and digital products. These exceptions will be clearly noted on the product description page.

6. Inquiries

If you have any questions about our exchange and return policy, please contact us at [email/phone]. We're here to help!

[Company Name] reserves the right to modify this exchange and return policy at any time, so please review it frequently.

We appreciate your understanding and cooperation. We are committed to ensuring our customers' complete satisfaction.